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November 5, 2008

Professionalism

As I venture through school, I'm noticing a shift in my awareness concerning professionalism. Not only do my instructors provide me with examples of professional behavior, but I'm also afforded the opportunity to see professionalism in action in my clinical internship.

What I'm seeing is a persona of calm and patience. I see active listening followed by thoughtful answers to questions I have. I see knowledgeable people disseminating information, and if they don't know something for sure, they take the time to look it up and get back to you.

But what I'm noticing is professionalism in other areas, as well. Our latest interaction with the veterinarian was another example of professionalism. They demonstrated calm, and concern while patiently answering my questions about my animal's condition.

We recently had to make an insurance claim concerning damage to our vehicle. The body shop that handled our case was calm, patient, knowledgeable. Again, they answered our questions and went a step beyond by giving us estimates for repairs unrelated to our claim.

Part of professionalism is examining ourselves critically from a perspective outside ourselves. It is our job to seek to improve not only our business skills, but how we interact with others. It is our responsibility to provide the equilibrium to our clients that will make them feel safe under our hands. Professionals put aside their own needs temporarily in the service of others without sacrificing their authenticity.

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Posted by linda at November 5, 2008 9:49 PM

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